SpyderX – self-calibration fails

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  • #23167

    EricXOB
    Participant
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    Instrument: Datacolor SpyderX
    OS: Windows 10 Professional
    DisplayCal version: 3.8.9.3
    ArgyllCMS version: 2.1.2

    Tools > Instrument > Instrument self-calibration fails with

    The instrument self-calibration offsets are too high. Make sure no light
    shines on the sensor during instrument self-calibration (put the cap on
    tightly).

    I’m working in a dimly lit room and the cap is on tightly.

    A log file is attached, with “Enable ArgyllCMS debugging output” enabled.

    Thanks for any ideas!

    Attachments:
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    #23206

    Florian Höch
    Administrator
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    The SpyderX will ask for sensor calibration whenever needed, there is no need to use the manual instrument calibration function.

    #23707

    chubbco
    Participant
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    Same problem. First time user of both Spyder X and DisplayCAL.

    I can’t get past the “Place light-tight cap…” message. I cancel, I get pushed back to “Calibrate and Profile.” If I say OK, it dumps me back to the “offsets are too high…” message with only an “OK” possible.

    Once it let me skip the calibration, but I don’t know how, and now not again.

    #23714

    JacobP
    Participant
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    I had the same issue as well. Covering the ambient light sensor and the lens cover when it calibrated worked for me. Hope that helps.

    #23787

    Florian Höch
    Administrator
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    When the instrument asks for self-calibration, the lens (and only the lens, ambient light sensor doesn’t matter) has to be covered, either with the cap attached, or anything else that blocks light completely.

    #23912

    HunnyBunny
    Participant
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    I have the same issue.  It doesn’t matter if the cap is on tight, or off and the lens on a mat black surface, I still get the same message.  I even tried placing the whole device, cap on, inside a black sock and it still tells me there’s too much light.

    #23916

    chubbco
    Participant
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    I appreciate Florian’s comments but both HunnyBunny and I have a problem that he’s not acknowledging or addressing.

    #23917

    Florian Höch
    Administrator
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    As always, attach logs.

    #23920

    EricXOB
    Participant
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    This problem happens whether I proceed with calibration or  choose Instrument > Instrument  self-calibration.  I need to use DisplayCAL because I want to calibrate a Linux system.  I was going to  return the instrument as defective, but I have now probably waited too long.

    So, trying again, I covered the room light sensor with taped in place foil.  I left the front cover on.  I began a calibration run and got the same result:

    The instrument self-calibration offsets are too high. Make sure no light
    shines on the sensor during instrument self-calibration (put the cap on
    tightly).

    I have attached a log file (ArgyllCMS debugging on).

    Thanks,

    eo

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    #23922

    Florian Höch
    Administrator
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    spydX_BlackCal: offsets 0 -1 -1

    Black calibration offsets from Argyll are negative, which is unexpected (and should not be possible). Is it very cold where you are? It might help warming up the instrument a bit.

    #23923

    EricXOB
    Participant
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    Ambient room temperature is 62 degrees F.  I don’t consider that “very cold.”

    #23924

    Florian Höch
    Administrator
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    The instrument is reading a lower black level than initially, which either means the display auto-dims, or the instrument looses temperature.

    #23928

    EricXOB
    Participant
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    Hmm.  The instrument was not on the display when I received the error message.  I was on my desk, with the cover installed as directed.  It seems to me that 60 degrees Fahrenheit should not be “too low” a temperature for the device to operate successfully.  Eh?

    #23938

    Florian Höch
    Administrator
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    That doesn’t matter. The self-calibration isn’t supposed to give negative offsets. Sorry, there’s nothing I can do.

    #23940

    EricXOB
    Participant
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    Thanks.

    So, does this problem (behavior) seem to come from Argyll ?

    And hey!  Other poster with this problem… post a log so we can see what’s in there!

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