Unable to download Xrite corrections

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  • #4161

    Elliott Balsley
    Participant
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    I just downloaded DisplayCAL 3.1.6 on a new computer, and connected my i1 Display Pro.  When I try to download the automatic corrections, it fails with this error:

    1 [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:590)

    I can work around it by downloading i1ProfilerSetup.exe separately.

    Calibrite Display Pro HL on Amazon  
    Disclosure: As an Amazon Associate I earn from qualifying purchases.

    #4162

    Florian Höch
    Administrator
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    Which OS are you using? Seems there may be something amiss with the system’s Certificate Authority store.

    #4163

    Elliott Balsley
    Participant
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    OS X 10.10.5. I thought it might be related to Mac Ports, because I had python27 installed from there. But I uninstalled all Python-related ports and the problem persists.

    #4164

    Florian Höch
    Administrator
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    After a bit of searching I found that the OS X 10.5 compatible Python 2.7 that I’m using to build the standalone app does neither use the system CA certificates nor include its own. Previously this wasn’t an issue because X-Rite served downloads over HTTP, but now that they are enforcing HTTPS, the server certificate cannot be verified by the bundled Python due to its lack of CA certificates. I’ve worked around this now by hosting the necessary files myself, which also has the benefit of much smaller download sizes.

    #8899

    johannes
    Participant
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    I’m having the same problem with MacOS 10.12.6 and Spyder3.

    Can I download the required files myself somewhere?

    Thank you!

    • This reply was modified 6 years, 7 months ago by johannes.
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    #8916

    Florian Höch
    Administrator
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    #8938

    johannes
    Participant
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    Thank you so much Florian!

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