"The profile could not be installed/activated."

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This topic contains 11 replies, has 4 voices, and was last updated by  Alex NN (@alex-nn) 1 week, 3 days ago.

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  • #9942

    profzelonka (@profzelonka)
    Participant
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    Hi, I can’t figure out why I can’t install/activate profiles.

    Logs:
    19:43:26,520 DisplayCAL.exe 3.4.0.0 2017-12-30T16:01:57.145Z
    19:43:26,520 Windows 10 Enterprise x86_64
    19:43:26,520 Python 2.7.14 (v2.7.14:84471935ed, Sep 16 2017, 20:19:30) [MSC v.1500 32 bit
    19:43:26,520 (Intel)]
    19:43:26,520 Faulthandler 3.0
    19:43:26,677 Imported existing <module ‘comtypes.gen’ from ‘C:\Program Files
    19:43:26,677 (x86)\dispcalGUI\lib\library.zip\comtypes\gen\__init__.pyc’>
    19:43:26,677 Using writeable comtypes cache directory:
    19:43:26,677 ‘c:\users\j\appdata\local\temp\comtypes_cache\DisplayCAL-27’
    19:43:26,677 wxPython 3.0.2.0 msw (classic)
    19:43:26,677 Encoding: cp437
    19:43:26,677 File system encoding: mbcs
    19:43:26,802 Starting up…
    19:43:26,927 Audio module: pyglet 1.2.2
    19:43:28,805 Enumerating display devices and communication ports…
    19:43:28,805 C:\Users\J\Downloads\Argyll_V2.0.0\bin
    19:43:30,789 ArgyllCMS 2.0.0
    19:43:30,792 …ok.
    19:43:30,884 Checking video card gamma table access for display 1…
    19:43:30,947 Verify: ‘test.cal’ IS loaded (discrepancy 0.0%)
    19:43:30,966 …ok.
    19:43:30,966 Initializing GUI…
    19:43:31,164
    19:43:32,591 …ok.
    19:43:32,592 Ready.
    19:43:32,857 Setting up scripting host at 127.0.0.1:15411
    19:43:32,991 Check for application update…
    19:43:33,404 DisplayCAL is up-to-date.
    19:43:33,831 ArgyllCMS is up-to-date.
    19:43:49,499 Loading calibration curves from file…
    19:43:49,500 C:\Users\J\AppData\Roaming\dispcalGUI\storage\HP 32 #1 2017-12-30 17-24 6500K
    19:43:49,500 2.2 S XYZLUT+MTX\HP 32 #1 2017-12-30 17-24 6500K 2.2 S XYZLUT+MTX.icm
    19:43:49,501 About to open dispwin object on the display
    19:43:49,501 About to clear the calibration
    19:43:49,501 About to set display to given calibration
    19:43:49,501 Calibration set
    19:43:49,501 About to destroy dispwin object
    19:43:49,502 …ok.
    19:43:49,503 Warning – DisplayCAL-apply-profiles not running?
    19:43:51,221 ——————————————————————————–
    19:43:51,223 Install profile
    19:43:51,226 ——————————————————————————–
    19:43:51,227 Session log: HP 32 #1 2017-12-30 17-24 6500K 2.2 S XYZLUT+MTX
    19:43:51,228
    19:43:51,229 Working directory:
    19:43:51,229 c:\
    19:43:51,230 users\
    19:43:51,231 j\
    19:43:51,232 appdata\
    19:43:51,233 local\
    19:43:51,234 temp\
    19:43:51,235 DisplayCAL-dv4y2q\
    19:43:51,236
    19:43:51,237 Command line:
    19:43:51,238 C:\Users\J\Downloads\Argyll_V2.0.0\bin\dispwin.exe
    19:43:51,238 -v
    19:43:51,239 -d1
    19:43:51,241 -c
    19:43:51,243 -I
    19:43:51,245 “HP 32 #1 2017-12-30 17-24 6500K 2.2 S XYZLUT+MTX.icm”
    19:43:51,245
    19:43:51,265 About to open dispwin object on the display
    19:43:51,265 About to clear the calibration
    19:43:51,265 About to install ‘HP 32 #1 2017-12-30 17-24 6500K 2.2 S XYZLUT+MTX.icm’ as
    19:43:51,265 display’s default profile
    19:43:51,268 Dispwin: Error – Failed to install profile ‘HP 32 #1 2017-12-30 17-24 6500K 2.2
    19:43:51,268 S XYZLUT+MTX.icm’!
    19:43:51,280 The profile could not be installed/activated.

    #9954

    Florian Höch (@fhoech)
    Administrator
    • Offline

    Hi,

    possibly a graphics driver problem. Check under Windows color management settings on the “Devices” tab if your display is listed and if you can assign profiles to it.

    #9963

    profzelonka (@profzelonka)
    Participant
    • Offline

    It’s listed (HP_OMEN_32.icm), but when I attempt to add another profile it tells me “access is denied”.

    Nothing special with my graphics driver, updated to latest. I did have a different monitor before and had to unlock the edid or something like that, pretty sure that shouldn’t be the issue.

    #9968

    Florian Höch (@fhoech)
    Administrator
    • Offline

    It’s listed (HP_OMEN_32.icm), but when I attempt to add another profile it tells me “access is denied”.

    That’s the problem then. You may need to figure out why the system is denying access.

    #18335

    denisk (@denisk)
    Participant
    • Offline

    I had similar problem using Windows 10 — «The profile could not be installed/activated».

    And the issue was solved after I deleted all rows below # in the file «hosts», which situated in C:\Windows\System32\drivers\etc, and restarted my computer.

    • This reply was modified 1 month, 4 weeks ago by  denisk.
    #18338

    Florian Höch (@fhoech)
    Administrator
    • Offline

    I can guarantee you that there is nothing in “hosts” that will interfere with profile installation. It’s probably the well-known Windows 10 1903 bug you’re running into (which is why a restart fixed it).

    #18350

    denisk (@denisk)
    Participant
    • Offline

    I can guarantee you that there is nothing in “hosts” that will interfere with profile installation. It’s probably the well-known Windows 10 1903 bug you’re running into (which is why a restart fixed it).

    You are right, the problem was back after cold boot.

    Disabling Fast Startup in Control Panel\Power Options fixed this.

    #19117

    Alex NN (@alex-nn)
    Participant
    • Offline

    Getting error “The profile could not be installed/activated”
    Nvidia gtx 1070 driver 431.70
    Log says “Dispwin: Error – We don’t have access to the VideoLUT for clearing”
    Please see the log file attached. Would appreciate any help.

    Attachments:
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    #19121

    Florian Höch (@fhoech)
    Administrator
    • Offline

    Reinstall the graphics driver.

    #19125

    Alex NN (@alex-nn)
    Participant
    • Offline

    Sorry, forgot to mention. Tried reinstalling twice including the older version. Also tried reinstalling DisplayCal. Nothing helped.

    #19171

    Alex NN (@alex-nn)
    Participant
    • Offline

    Also the fast start up is OFF.

    #19206

    Alex NN (@alex-nn)
    Participant
    • Offline

    UPDATE: After some experiments I was able to fix that. Gonna tell my story for those who might got into the same issue.

    After the recent windows (or nvidia) update my Monitor (Device Manager > Monitors) picked up some random monitor driver that was left on my PC. In the Device Manager it was listed as “Unknown PnP Monitor” which looked completely fine, but Driver Details showed “Provider: Teamviewer”.

    I uninstalled the Monitor from the Device Manager (with ticked option “Uninstall current driver”) and after that Monitor appeared with the default windows driver (“Generic PnP Monitor” with “Provider: Microsoft Corp”). After that DisplayCal was able to apply the profile.

    Note: in my case I had to re-install Monitor (with the wrong driver removal) and not the Display adapter in the list of devices in Device Manager.

    • This reply was modified 1 week, 3 days ago by  Alex NN.
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