"The profile could not be installed/activated."

[profzelonka]

Hi, I can’t figure out why I can’t install/activate profiles.

Logs:
19:43:26,520 DisplayCAL.exe 3.4.0.0 2017-12-30T16:01:57.145Z
19:43:26,520 Windows 10 Enterprise x86_64
19:43:26,520 Python 2.7.14 (v2.7.14:84471935ed, Sep 16 2017, 20:19:30) [MSC v.1500 32 bit
19:43:26,520 (Intel)]
19:43:26,520 Faulthandler 3.0
19:43:26,677 Imported existing <module ‘comtypes.gen’ from ‘C:\Program Files
19:43:26,677 (x86)\dispcalGUI\lib\library.zip\comtypes\gen\__init__.pyc’>
19:43:26,677 Using writeable comtypes cache directory:
19:43:26,677 ‘c:\users\j\appdata\local\temp\comtypes_cache\DisplayCAL-27’
19:43:26,677 wxPython 3.0.2.0 msw (classic)
19:43:26,677 Encoding: cp437
19:43:26,677 File system encoding: mbcs
19:43:26,802 Starting up…
19:43:26,927 Audio module: pyglet 1.2.2
19:43:28,805 Enumerating display devices and communication ports…
19:43:28,805 C:\Users\J\Downloads\Argyll_V2.0.0\bin
19:43:30,789 ArgyllCMS 2.0.0
19:43:30,792 …ok.
19:43:30,884 Checking video card gamma table access for display 1…
19:43:30,947 Verify: ‘test.cal’ IS loaded (discrepancy 0.0%)
19:43:30,966 …ok.
19:43:30,966 Initializing GUI…
19:43:31,164
19:43:32,591 …ok.
19:43:32,592 Ready.
19:43:32,857 Setting up scripting host at 127.0.0.1:15411
19:43:32,991 Check for application update…
19:43:33,404 DisplayCAL is up-to-date.
19:43:33,831 ArgyllCMS is up-to-date.
19:43:49,499 Loading calibration curves from file…
19:43:49,500 C:\Users\J\AppData\Roaming\dispcalGUI\storage\HP 32 #1 2017-12-30 17-24 6500K
19:43:49,500 2.2 S XYZLUT+MTX\HP 32 #1 2017-12-30 17-24 6500K 2.2 S XYZLUT+MTX.icm
19:43:49,501 About to open dispwin object on the display
19:43:49,501 About to clear the calibration
19:43:49,501 About to set display to given calibration
19:43:49,501 Calibration set
19:43:49,501 About to destroy dispwin object
19:43:49,502 …ok.
19:43:49,503 Warning – DisplayCAL-apply-profiles not running?
19:43:51,221 ——————————————————————————–
19:43:51,223 Install profile
19:43:51,226 ——————————————————————————–
19:43:51,227 Session log: HP 32 #1 2017-12-30 17-24 6500K 2.2 S XYZLUT+MTX
19:43:51,228
19:43:51,229 Working directory:
19:43:51,229 c:\
19:43:51,230 users\
19:43:51,231 j\
19:43:51,232 appdata\
19:43:51,233 local\
19:43:51,234 temp\
19:43:51,235 DisplayCAL-dv4y2q\
19:43:51,236
19:43:51,237 Command line:
19:43:51,238 C:\Users\J\Downloads\Argyll_V2.0.0\bin\dispwin.exe
19:43:51,238 -v
19:43:51,239 -d1
19:43:51,241 -c
19:43:51,243 -I
19:43:51,245 “HP 32 #1 2017-12-30 17-24 6500K 2.2 S XYZLUT+MTX.icm”
19:43:51,245
19:43:51,265 About to open dispwin object on the display
19:43:51,265 About to clear the calibration
19:43:51,265 About to install ‘HP 32 #1 2017-12-30 17-24 6500K 2.2 S XYZLUT+MTX.icm’ as
19:43:51,265 display’s default profile
19:43:51,268 Dispwin: Error – Failed to install profile ‘HP 32 #1 2017-12-30 17-24 6500K 2.2
19:43:51,268 S XYZLUT+MTX.icm’!
19:43:51,280 The profile could not be installed/activated.

[Florian Höch]

Hi,

possibly a graphics driver problem. Check under Windows color management settings on the “Devices” tab if your display is listed and if you can assign profiles to it.

[profzelonka]

It’s listed (HP_OMEN_32.icm), but when I attempt to add another profile it tells me “access is denied”.

Nothing special with my graphics driver, updated to latest. I did have a different monitor before and had to unlock the edid or something like that, pretty sure that shouldn’t be the issue.

[Florian Höch]

It’s listed (HP_OMEN_32.icm), but when I attempt to add another profile it tells me “access is denied”.

That’s the problem then. You may need to figure out why the system is denying access.

[denisk]

I had similar problem using Windows 10 — «The profile could not be installed/activated».

And the issue was solved after I deleted all rows below # in the file «hosts», which situated in C:\Windows\System32\drivers\etc, and restarted my computer.

• This reply was modified 4 years, 10 months ago by denisk.

[Florian Höch]

I can guarantee you that there is nothing in “hosts” that will interfere with profile installation. It’s probably the well-known Windows 10 1903 bug you’re running into (which is why a restart fixed it).

[denisk]

I can guarantee you that there is nothing in “hosts” that will interfere with profile installation. It’s probably the well-known Windows 10 1903 bug you’re running into (which is why a restart fixed it).

You are right, the problem was back after cold boot.

Disabling Fast Startup in Control Panel\Power Options fixed this.

[Alex NN]

Getting error “The profile could not be installed/activated”
Nvidia gtx 1070 driver 431.70
Log says “Dispwin: Error – We don’t have access to the VideoLUT for clearing”
Please see the log file attached. Would appreciate any help.

Attachments:

You must be logged in to view attached files.

[Florian Höch]

Reinstall the graphics driver.

[Alex NN]

Sorry, forgot to mention. Tried reinstalling twice including the older version. Also tried reinstalling DisplayCal. Nothing helped.

[Alex NN]

Also the fast start up is OFF.

[Alex NN]

UPDATE: After some experiments I was able to fix that. Gonna tell my story for those who might got into the same issue.

After the recent windows (or nvidia) update my Monitor (Device Manager > Monitors) picked up some random monitor driver that was left on my PC. In the Device Manager it was listed as “Unknown PnP Monitor” which looked completely fine, but Driver Details showed “Provider: Teamviewer”.

I uninstalled the Monitor from the Device Manager (with ticked option “Uninstall current driver”) and after that Monitor appeared with the default windows driver (“Generic PnP Monitor” with “Provider: Microsoft Corp”). After that DisplayCal was able to apply the profile.

Note: in my case I had to re-install Monitor (with the wrong driver removal) and not the Display adapter in the list of devices in Device Manager.

• This reply was modified 4 years, 8 months ago by Alex NN.

[floogy]

I observed exactly the same behaviour and working solution here like Alex NN.

[Victor Franco]

Hey guys, old thread I know, but I ran into the same issue, and the Alex NN’s fix didn’t work for me, because I already had the Generic PnP driver installed.
However, I’ve find out how to make it work, since by just opening the DisplayCal software and trying to Install a profile wasn’t working.

Here’s what I did to fix this:
1. Simply copy and paste your Profiles ICC to the OS folder;
WINDOWS: On windows is at: C:\Windows\System32\spool\drivers\color.
MAC: On Mac I believe it can be located either HD/Library/ColorSync/Profiles or HD/Users/<username>/Library/ColorSync/Profiles. If you choose the first path you’ll be able to use for all users, but you have to be an admin for that. The other one goes to a specific user.

2. Once profile files are there, just right click on the DisplayCal Profile Loader tray icon and click on “Profile Associations“;

3. Make sure the correct monitor is selected on the drop down bar, and on the bottom left, click on the ADD button;

4. Find your OS’s ICC profile folder and load the file you pasted there earlier;

5. Done!

[Author]

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