Spyder5 DisplayCAL error after setup

[Grant]

I am not very computer savvy but I really wanted to fix the color on my monitor for my prints.

I believe I set up DisplayCAL correctly. It can find my device and everything. When  I hit calibrate it starts up for about 3 seconds and then gives me the error code “Error-dispd->read returned error code 3”. I am trying to correct my dell s2817Q. My laptop is connected to a dell d3100 usb dock via usb 3 cord. The dock is connected to my monitor with HDMI.

I don’t know what other info you need from me but any help or push in the right direction would be greatly appreciated.

Thanks!

• This topic was modified 8 years, 1 month ago by Grant.

[Florian Höch]

Hi,

is the Spyder connected to the dock or to the laptop directly? Please attach the logfile (see documentation for logfile location).

[Grant]

It is connected directly to the laptop. Thank you for your help! Please see below for logfile:

16:55:35,759 DisplayCAL.exe 3.5.3.0 2018-04-25T13:40:53.026Z
16:55:35,778 Windows 10 Home x86_64
16:55:35,779 Python 2.7.14 (v2.7.14:84471935ed, Sep 16 2017, 20:19:30) [MSC v.1500 32 bit
16:55:35,779 (Intel)]
16:55:35,779 CA file C:\Program Files (x86)\DisplayCAL\cacert.pem
16:55:35,825 Faulthandler 3.0
16:55:38,269 Imported existing <module ‘comtypes.gen’ from ‘C:\Program Files
16:55:38,269 (x86)\DisplayCAL\lib\library.zip\comtypes\gen\__init__.pyc’>
16:55:38,298 Using writeable comtypes cache directory:
16:55:38,298 ‘c:\users\zmmer\appdata\local\temp\comtypes_cache\DisplayCAL-27’
16:55:38,316 wxPython 3.0.2.0 msw (classic)
16:55:38,318 Encoding: cp437
16:55:38,318 File system encoding: mbcs
16:55:39,713 Starting up…
16:55:40,390 Audio module: pyglet 1.2.2
16:55:42,390 Enumerating display devices and communication ports…
16:55:42,394 C:\Users\zmmer\Downloads\Argyll_V2.0.0\bin
16:55:44,503 ArgyllCMS 2.0.0
16:55:44,509 …ok.
16:55:44,838 Checking video card gamma table access for display 1…
16:55:45,315 Verify: ‘test.cal’ IS loaded (discrepancy 0.0%)
16:55:45,434 …ok.
16:55:45,436 Initializing GUI…
16:55:47,069
16:55:52,648 …ok.
16:55:52,651 Ready.
16:55:52,918 Setting up scripting host at 127.0.0.1:54215
16:55:53,443 Check for application update…
16:55:53,823 DisplayCAL is up-to-date.
16:55:54,302 ArgyllCMS is up-to-date.
16:57:19,324 Enumerating display devices and communication ports…
16:57:21,580 ArgyllCMS 2.0.0
16:57:21,588 …ok.
16:57:21,673 Checking video card gamma table access for display 1…
16:57:21,852 Dispwin: Error – Failed to set VideoLUTs
16:57:21,918 Verify: ‘test.cal’ is NOT loaded (discrepancy 20.0%)
16:57:21,983 Dispwin: Error – Failed to set VideoLUTs
16:57:21,986 …failed!
16:57:22,078 DisplayCAL-apply-profiles apply-profiles display-changed returned ok
16:57:22,291 A change in the display device configuration has been detected.
16:57:59,917 ——————————————————————————–
16:57:59,917 Calibrate & profile
16:58:01,290 Detecting output levels range…
16:58:01,306 ——————————————————————————–
16:58:01,306 Session log: 0_16
16:58:01,308
16:58:01,308 Working directory:
16:58:01,309 c:\
16:58:01,309 users\
16:58:01,311 zmmer\
16:58:01,312 appdata\
16:58:01,313 local\
16:58:01,313 temp\
16:58:01,315 DisplayCAL-8t68uf\
16:58:01,315
16:58:01,315 Command line:
16:58:01,315 C:\Users\zmmer\Downloads\Argyll_V2.0.0\bin\dispread.exe
16:58:01,316 -v
16:58:01,316 -K
16:58:01,316 “C:\Program Files (x86)\DisplayCAL\linear.cal”
16:58:01,316 -d1
16:58:01,331 -c1
16:58:01,331 -yn
16:58:01,332 “-P0.500133654103,0.5,1.62448979592”
16:58:01,332 0_16
16:58:01,332
16:58:02,003 DisplayCAL: Starting interaction with subprocess
16:58:02,006 Number of patches = 3
16:58:02,006 Setting up the instrument
16:58:03,311 Instrument Type: Datacolor Spyder5
16:58:03,312 Serial Number: 50232070
16:58:03,312 Hardware version: 0x0a0f
16:58:03,381 Place instrument on test window.
16:58:03,384 DisplayCAL: Waiting for send buffer
16:58:04,884 DisplayCAL: Skipping place instrument on screen message…
16:58:04,900 DisplayCAL: Sending buffer: ‘ ‘
16:58:04,905 Hit Esc or Q to give up, any other key to continue:
16:58:04,915 Patch 1 of 3The instrument can be removed from the screen.
16:58:05,028 dispread: Error – dispd->read returned error code 3
16:58:05,029
16:58:05,132 DisplayCAL: Reached EOF (OK)
16:58:05,134 …aborted.

[Florian Höch]

Please attach (do not paste) a log after taking measurements with ArgyllCMS debugging output enabled (“Options” menu, advanced options). Thanks.

[Grant]

Sorry for the delay. I realized I responded to the email. Please see attached log.

Attachments:

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[Florian Höch]

It seems there is no videoLUT access on your system (this may be related to the monitor being driven via USB3 through the dock and not an actual graphics card). In that case, calibration will not work.

[Grant]

Do you think there is anyway around this? Possibly connecting the monitor directly into my computer instead of through the dock?

Thanks!

[Florian Höch]

Connecting the monitor directly to an actual output of the graphics chipset (if possible) should work.

[Author]

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