macOS shows some windows black after calibration

[Gregor]

Hi guys,

I’m using a Mac Book Air (2011) with the OS Version 10.13.6. I have calibrated the display with your software and Spyder 4 Hardware. After the calibration it looks first everything fine, but afterwards while using there are some strange behavior.

For instance when I open my Mail tool the preview of the emails are looking fine, but the section where the whole email will be displayed is black (see Screenshot). When I go to display settings and set the color to default everything looks fine but the calibration is gone for sure.

a year ago a friend of me makes the same calibration on my laptop in the beginning everything was fine but after a while (maybe after a new software update) I had the same issue, Now I bought the hardware for myself and thought it will work now, but unfortunately not 🙁

Do you have any idea?

Thanks a lot in advance

Gregor

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[Florian Höch]

Likely stale/corrupted macOS cache files. If logging out and back in or a reboot don’t help, you may want to try deleting files in /Users/<Your Username>/Library/Caches/ (and also possibly in /Library/Caches/) that start with “com.apple.” (note that this may lead to you loosing volatile data like your prior document and browsing history) and afterwards reboot.

[Gregor]

I don’t find the library under my user profile /Users/<Your Username>/Library/Caches/

in /Library/Caches/ there were only 3 file which I have deleted, but after reboot I have the same issue.

[Gregor]

sorry I found the way how to enter and delete the cache but nothing has changed 🙁

it seems the issue is only in mac mail

• This reply was modified 5 years, 7 months ago by Gregor.

[Florian Höch]

Weird. Can you attach the profile and related files please (next to settings, “create compressed archive”)?

[Gregor]

sure please find attached

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[Florian Höch]

The profile is fine. You may want to use white LED measurement mode with your Spyder4 though to get a more accurate result.

As your problem only affects Apple Mail, I suspect a bug there somewhere.

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