Error on secondary monitor

[Antonio Marcheselli]

Hi there,

I am attempting to calibrate a secondary monitor connected to my laptop. Every time the process starts – at the very beginning, after showing the window to align the meter and while it says “setting up the instrument” on the first interactive calibration window – it throws out an error. Logs below:

13:55:02,369 Detecting output levels range...
13:55:02,375 --------------------------------------------------------------------------------
13:55:02,377 Session log: 0_16
13:55:02,377
13:55:02,378 Working directory:
13:55:02,378 c:\
13:55:02,378 users\
13:55:02,380 xxxxxx\
13:55:02,380 appdata\
13:55:02,381 local\
13:55:02,381 temp\
13:55:02,382 DisplayCAL-xdyfmi\
13:55:02,382
13:55:02,382 Command line:
13:55:02,384 dispread.exe
13:55:02,384 -v
13:55:02,384 -K
13:55:02,385 "C:\Program Files (x86)\DisplayCAL\linear.cal"
13:55:02,385 "-d2,1"
13:55:02,387 -c1
13:55:02,414 -yn
13:55:02,414 "-P0.530729166667,0.478787878788,1.15942028986"
13:55:02,417 0_16
13:55:02,417
13:55:02,729 DisplayCAL: Starting interaction with subprocess
13:55:02,743 Number of patches = 3
13:55:02,749 Setting up the instrument
13:55:03,579 Product Name: i1Display3
13:55:03,582 Serial Number: I1-14.A-02.xxxxxxx.03
13:55:03,582 Firmware Version: v1.03
13:55:03,584 Firmware Date: 05Jun12
13:55:03,654 Place instrument on test window.
13:55:03,655 DisplayCAL: Waiting for send buffer
13:55:05,157 DisplayCAL: Skipping place instrument on screen message...
13:55:05,171 DisplayCAL: Sending buffer: ' '
13:55:05,186 Hit Esc or Q to give up, any other key to continue:
13:55:05,190 The instrument can be removed from the screen.
13:55:05,253 dispread: Error - dispd->read returned error code 3
13:55:05,255
13:55:05,359 DisplayCAL: Reached EOF (OK)
13:55:05,361 ...aborted.

I have rebooted the laptop to no avail. If I choose to calibrate my primary monitor all works as expected.

Any help?

Thanks

[Florian Höch]

How is the display connected to the Laptop?

[Antonio Marcheselli]

via a ‘docking station’ which is in turn connected via USB. Do you think that that could be the problem?

[Florian Höch]

Yes. This seems to be a somewhat ‘crippled’ display path because there is no access to the videoLUT. Is  Windows set to extended desktop or mirrored mode?

[Antonio Marcheselli]

interesting.

It’s set to extended.

[RainerH]

Hi there,

I have the same Problem:

OS: Windows10  Education with latest updates
Notebook: Dell Inspiron 17″ 7990 with an Intel HD620 Graphics and a secondary internal nvidia940 MX using the Dell D6000 Universal USB DisplayLink-Dock
connected: Dock via USB-C to the Inspiron and the external display via DisplayPort to an Dell U2711

Windows is set to extended desktop and the external (Dell) display is the “Master”

Log-Window-output:

16:02:26,463 Calibrate & profile
16:02:27,565 Detecting output levels range…
16:02:27,615 ——————————————————————————–
16:02:27,615 Session log: 0_16
16:02:27,615
16:02:27,615 Working directory:
16:02:27,618 c:\
16:02:27,618 users\
16:02:27,618 hopper\
16:02:27,619 appdata\
16:02:27,619 local\
16:02:27,621 temp\
16:02:27,621 DisplayCAL-kzzjkc\
16:02:27,622
16:02:27,622 Command line:
16:02:27,624 dispread.exe
16:02:27,625 -v
16:02:27,625 -K
16:02:27,625 “C:\Program Files (x86)\DisplayCAL\linear.cal”
16:02:27,627 “-d1,2”
16:02:27,627 -c1
16:02:27,628 -yn
16:02:27,628 “-P0.499168975069,0.497810218978,1.49504950495”
16:02:27,628 -X
16:02:27,628 “DELL U2711 AdobeRGB mode.ccss”
16:02:27,630 0_16
16:02:27,630
16:02:28,095 DisplayCAL: Starting interaction with subprocess
16:02:28,099 Number of patches = 3
16:02:28,101 Setting up the instrument
16:02:29,503 Instrument Type: Datacolor Spyder5
16:02:29,503 Serial Number: 12009320
16:02:29,503 Hardware version: 0x0a0f
16:02:29,598 Place instrument on test window.
16:02:29,598 DisplayCAL: Waiting for send buffer
16:02:31,098 DisplayCAL: Skipping place instrument on screen message…
16:02:31,115 DisplayCAL: Sending buffer: ‘ ‘
16:02:31,119 Hit Esc or Q to give up, any other key to continue:
16:02:31,121 Patch 1 of 3The instrument can be removed from the screen.
16:02:31,138 dispread: Error – dispd->read returned error code 3
16:02:31,140
16:02:31,244 DisplayCAL: Reached EOF (OK)
16:02:31,246 …aborted.

any suggestions?

[Photo MAS]

Yes, I am a new user and have an error on the 2nd monitor:

………..

22:37:17,160 Command line:
22:37:17,160 C:\Users\Home_Desktop1\Downloads\Argyll_V1.9.2\bin\dispread.exe
22:37:17,161 -v
22:37:17,161 -d2
22:37:17,161 -c1
22:37:17,161 -yf
22:37:17,161 “-P0.498058252427,0.493939393939,1.49606299213”
22:37:17,163 -k
22:37:17,163 “E2014H #2 2017-10-19 22-22 40cdm² D6500 2.2 F-S XYZLUT+MTX.cal”
22:37:17,164 “E2014H #2 2017-10-19 22-22 40cdm² D6500 2.2 F-S XYZLUT+MTX”
22:37:17,164
22:37:17,611 DisplayCAL: Starting interaction with subprocess
22:37:17,611 Number of patches = 175
22:37:17,611 Setting up the instrument
22:37:18,197 Place instrument on test window.
22:37:18,197 DisplayCAL: Waiting for send buffer
22:37:19,697 DisplayCAL: Skipping place instrument on screen message…
22:37:19,759 DisplayCAL: Sending buffer: ‘ ‘
22:37:19,760 Hit Esc or Q to give up, any other key to continue:
22:37:19,762 Failed to set RAMDAC to desired calibration.
22:37:19,762 Perhaps the operating system is being fussy ?
22:37:19,763 dispread: Error – new_disprd failed with ‘VideoLUT Access Failed’
22:37:19,766
22:37:19,897 DisplayCAL: Reached EOF (OK)
22:37:19,897 …aborted.

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[Florian Höch]

How’s the display connected? If there is no videoLUT access because the display adapter doesn’t have videoLUT hardware, you have to disable 1D calibration (set tone curve to “As measured” on the calibration tab).

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