Error message at the beginning

[Heldwin]

Hello,

I changed my computer and I wanted to redo my screen calibration.

My probe is an i1 display Pro. I have this error message: “New_disprd failed with ‘instrument access failed‘” and I can not solve the problem.
I have tried several USB ports (they are all USB 3.0).
Here is the log following the error message:

14: 48: 26,848 Calibrate and characterize
14: 48: 26.933
14: 48: 27,002 Detecting output levels range ...
14: 48: 27,006 --------------------------------------------- -----------------------------------
14: 48: 27,006 Log Session: 0_16
14: 48: 27.006
14: 48: 27,006 Working Directory:
14: 48: 27,006 c: \
14: 48: 27,006 users \
14: 48: 27,006 heldwin \
14: 48: 27,007 appdata \
14: 48: 27,007 local \
14: 48: 27,009 temp \
14: 48: 27,009 DisplayCAL-7ab5ny \
14: 48: 27.009
14: 48: 27,009 Command line:
14: 48: 27,009 E: \ Argyll_V2.0.1 \ bin \ dispread.exe
14: 48: 27,010 -v
14: 48: 27,010 -k
14: 48: 27,010 "C: \ Program Files (x86) \ DisplayCAL \ linear.cal"
14: 48: 27,010 -d1
14: 48: 27,012 -c1
14: 48: 27,012 -yn
14: 48: 27.012 "-P0.497918834547.0.495012468828,1.48717948718"
14: 48: 27,013 0_16
14: 48: 27.013
14: 48: 27,263 DisplayCAL: Starting interaction with subprocess
14: 48: 27,266 Number of patches = 3
14: 48: 27,266 Setting up the instrument
14: 48: 27,375 hid_open_port: Failed to open path ↲
             ↳ '\\? \ Hid # vid_0765 & pid_5020 # 6 & 1886a4ad & 0 & 0000 # {4d1e55b2-f16f-11cf- ↲
             ↳ 88cb-001111000030} 'with err 24
14: 48: 27,375 hid_open_port: Failed to open path ↲
             ↳ '\\? \ Hid # vid_0765 & pid_5020 # 6 & 1886a4ad & 0 & 0000 # {4d1e55b2-f16f-11cf- ↲
             ↳ 88cb-001111000030} 'with err 24
14: 48: 27,375 dispread: Error - new_disprd failed with 'Instrument Access Failed'
14: 48: 27.375
14: 48: 27,480 DisplayCAL: Reached EOF (OK)
14: 48: 27,480 ... interrupted.

Do you have a solution to solve the problem?
Thank you

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[Florian Höch]

Hi,

disable X-Rite devices service if it is installed, and make sure no other calibration software is running.

[Author]

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