Error ‘Instrument access failed’

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  • #30332

    Gil
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    I got a new monitor, MSI Artymis and I have i1 Display Pro and RTX 3070.

    I freshly installed Windows 10 and Dispacal GUI and added the system environment variable PATH of the latest ArgyllCMS.

    I am not sure why I’m getting this error.

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    i1Display Pro on Amazon  
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    #30381

    Gil
    Participant
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    Anyone?

    #30434

    Gil
    Participant
    • Offline

    anyone?

    #30448

    Алексей Коробов
    Participant
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    1. Check for right instrument in 1st DisplayCAL tab.
    2. Check for proper display in the same tab, sometimes Web @ localhost appears by default.
    3. Switch off antivirus till reboot.

    i1Display connects as HID to Windows (universal human interface device), so specific USB controller issues may appear. Try to use another port or hub.

    #30457

    Gil
    Participant
    • Offline

    The device works fine with the i1 Profiler from X-Rite.

    I checked everything you mentioned and I see no issues there.

    #30458

    Gil
    Participant
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    DisplayCAL: Starting interaction with subprocess
    01:22:53,890 Number of patches = 3
    01:22:53,890 Setting up the instrument
    01:22:54,015 hid_open_port: Failed to open path ↲
    ↳ ‘\\?\hid#vid_0765&pid_5020#6&1957d62c&0&0000#{4d1e55b2-f16f-11cf- ↲
    ↳ 88cb-001111000030}’ with err 32
    01:22:54,016 hid_open_port: Failed to open path ↲
    ↳ ‘\\?\hid#vid_0765&pid_5020#6&1957d62c&0&0000#{4d1e55b2-f16f-11cf- ↲
    ↳ 88cb-001111000030}’ with err 32
    01:22:54,016 dispread: Error – new_disprd failed with ‘Instrument Access Failed’
    01:22:54,016
    01:22:54,119 DisplayCAL: Reached EOF (OK)
    01:22:54,119 dispread exitcode: 1
    01:22:54,121 …aborted.
    01:23:33,279 Enumerating display devices and communication ports…
    01:23:33,282 DisplayCAL-apply-profiles setcfg argyll.dir “C:\Argyll_V2.2.0\bin” force ↲
    ↳ returned ok
    01:23:34,157 ArgyllCMS 2.2.0
    01:23:34,157 Argyll has virtual display support
    01:23:34,158 …ok.
    01:23:58,642 Enumerating display devices and communication ports…
    01:23:59,578 ArgyllCMS 2.2.0
    01:23:59,578 Argyll has virtual display support
    01:23:59,579 …ok.

    #30459

    Vincent
    Participant
    • Offline

    -Kill Xrite trap app and make sure it never starts again. Totally useless, banding.
    (reboot just it case, check it is not running)

    -DisplayCal \ Tools \ Detect displays & instruments, try again

    -Try command line spotread too if all fails

    • This reply was modified 3 weeks, 1 day ago by Vincent.
    #30464

    Gil
    Participant
    • Offline

    -Kill Xrite trap app and make sure it never starts again. Totally useless, banding.
    (reboot just it case, check it is not running)

    -DisplayCal \ Tools \ Detect displays & instruments, try again

    -Try command line spotread too if all fails

    This is the output I got:

    Microsoft Windows [Version 10.0.19042.1023]
    (c) Microsoft Corporation. All rights reserved.
    
    C:\Users\Gil>spotread
    spotread: Error - No instrument at port 1
    
    C:\Users\Gil>spotread
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Spot read failed due to the sensor being in the wrong position
    (Ambient filter should be removed)
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Unable to apply FWA compensation because it wasn't set up
    
    Result is XYZ: 0.013106 0.003983 0.014159, D50 Lab: 0.035982 0.374123 -0.205289
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Unable to apply FWA compensation because it wasn't set up
    
    Result is XYZ: 0.009294 0.006107 0.015549, D50 Lab: 0.055167 0.137520 -0.198455
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Unable to apply FWA compensation because it wasn't set up
    
    Result is XYZ: 0.004779 0.001842 0.000000, D50 Lab: 0.016636 0.121254 0.028683
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Doing a calibration
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Spot read stopped at user request!
    Hit Esc or Q to give up, any other key to retry:
    
    C:\Users\Gil>spotread
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Refresh rate hasn't been calibrated
    Instrument isn't set to a refresh display type
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    No previous reading to use as reference
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    No refresh detectable, or measurement failed
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Measured media to setup FWA compensation slot 'A'
    spotread: Error - FWA Setup: Instrument didn't return spectral data
    
    C:\Users\Gil>spotread
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Measured media to setup FWA compensation slot 'A'
    spotread: Error - FWA Setup: Instrument didn't return spectral data
    
    C:\Users\Gil>spotread
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Unable to apply FWA compensation because it wasn't set up
    
    Result is XYZ: 67.868939 67.091412 42.274789, D50 Lab: 85.550087 7.056221 15.036325
    
    Place instrument on spot to be measured,
    and hit [A-Z] to read white and setup FWA compensation (keyed to letter)
    [a-z] to read and make FWA compensated reading from keyed reference
    'r' to set reference, 's' to save spectrum,
    'f' to report cal. refresh rate, 'F' to measure refresh rate
    'h' to toggle high res., 'k' to do a calibration
    Hit ESC or Q to exit, any other key to take a reading:
    
    Measured media to setup FWA compensation slot 'B'
    spotread: Error - FWA Setup: Instrument didn't return spectral data
    
    C:\Users\Gil>

    I don’t understand if it’s able to access the i1 or not.

    #30465

    Vincent
    Participant
    • Offline

    It’s working, just happens that you did not know how to use spotread. spotread -? if you want to know.

    It’s an app for single measurements where user has to provide the patch to be read, typical params are -e for display (add -X file.CCSS) or  -a for ambient. App starts, initializes colorimeter and if you press space it takes a reading. It’s an easy way to test if device works.

    • This reply was modified 3 weeks, 1 day ago by Vincent.
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