Error – display read failed with 'Instrument Access Failed'

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  • #6006

    Six El Sid
    Participant
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    Hello all,

    I have recently purchased a colormunki Smile, but I cannot get it to calibrate. It will attempt to do the initial measurement, and then return the above error.

    I have the device running in a USB 2.0 slot because of the known 3.0 issues. I am even having issues running the default Colormunki software, which is currently not installed in this system.

    I would love any advice on this topic.

    Thanks,

    #6025

    Florian Höch
    Administrator
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    Hi,

    I have the device running in a USB 2.0 slot because of the known 3.0 issues

    Have you tried an USB 3 port instead? On my own system, both USB 3 and 2 work fine with my instruments. Also make sure it uses the correct driver (Argyll libusb).

    I am even having issues running the default Colormunki software, which is currently not installed in this system.

    Probably not a driver issue then.

    #6027

    Six El Sid
    Participant
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    I think the Colormunki is junk unfortunately – going to swap it out for a Spyder5 and hopefully have better success. Thank you for your response!

    #6032

    Florian Höch
    Administrator
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    Colormunki Smile to Spyder5 would be a downgrade in terms of speed (and possibly also precision and accuracy), though.

    #6035

    Six El Sid
    Participant
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    I appreciate the advice, however, I am cautious as I could not get my Smile working in any fashion, on either of my two computers, even just trying to use the OEM software.

    The unit I got from Amazon was very clearly opened previously, however, so its not a stretch to assume that its a bum unit that was previously returned.

    Would it be worthwhile to bump up to the next tier of Colormunki hardware over the Smile?

    #6036

    Florian Höch
    Administrator
    • Offline

    The unit I got from Amazon was very clearly opened previously, however, so its not a stretch to assume that its a bum unit that was previously returned.

    Sounds like it.

    Would it be worthwhile to bump up to the next tier of Colormunki hardware over the Smile?

    Possibly, but also depends on how much you want to spend. The next step up would be the ColorMunki Display, and it’s a bit more expensive than a Spyder5 Express (although the former is speedier and more accurate).

    Calibrite Display SL on Amazon  
    Disclosure: As an Amazon Associate I earn from qualifying purchases.

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