Error 3, ColorMunki… log attached for review

[U149113]

Hi – Long time user/donator of the application and Argyll CMS. Curently having issues profiling two Dell U2415 24″ monitors. Monitors are connected to a docking station via DisplayPort and extended in primary/secondary configuration. Using a ColorMunki Photo that I have used dozens of times without any issues. All ports on the dock and laptop are USB 3.0. The laptop is a Lenovo T580 with and Intel 620 GPU. I read the USB 3.0 suggestions and got a 4 port external USB 2.0 hub to sit between the ColorMunki and the laptop but that made no difference.  Attaching my log for review.

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[Florian Höch]

It seems the graphics card does not have videoLUTs. Such hardware is not supported.

[U149113]

Florian, thanks for the quick response. Is this a known issue with this particular card (Intel 620)? Had I known I would have gotten the Nvidia upgrade, but too late for that.

[Florian Höch]

It’s probably because of the dock. Does this laptop offer a direct HDMI or DisplayPort connection?

[U149113]

It has a direct HDMI on the laptop. The dock has 3 DisplayPort connections capable of running at 4k each

[U149113]

Just to close this out, the dock is a Dell D6000 which apparently does not support LUT’s. I’ll have to look for another solution that does

[Author]

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