doesn’t see colormunki smile

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  • #29487

    jimjim
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    My original  colormunki software stopped working and the device has been discontinued.  A friend pointed me to DisplayCAL.  But, it does not recognize the device.

    One of the pinned messages may have explained my issue.  The article says USB 3 may be the problem but it seems unlikely to me.

    Because of COVID I had not used the device in  a little more than a year, but it was working when I stopped using it.  I’ve assumed a intervening Windows update caused it to stop working.

    All of my USB ports are & were 3 and I’m using the same computer.  So, if it was working with the same hardware, how could it be the  USB  ports?

    I’m looking for ideas.

    #29495

    Patrick1978
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    Same question 4 years ago  https://hub.displaycal.net/forums/topic/colormunki-smile-not-recognized/
    got to install the Argyll  drivers for that device.

    Although you might want to consider moving to a new device .  That is an old design that has gelatin filters the degrade over time.  Also I think it was only ever good for measuring old CCFL and WLED LCD’s, measurements on newer panel types is likely to be inaccurate even if the filters haven’t degraded.

    #29496

    jimjim
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    Thanks for your reply.

    I followed the instructions you linked to.  Still no luck.

    • This reply was modified 1 week, 1 day ago by jimjim.
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    #29500

    MW
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    Is it listed as a device in Windows settings? Do you have any Razer drivers in your system?

    #29507

    jimjim
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    I don’t know what razer drivers are but to the best of my knowledge I have none

    • This reply was modified 1 week ago by jimjim.
    #29542

    jimjim
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    No, it’s not listed as a device, but being software I wouldn’t expect it to be.

    I guess the absence of replies mean I won’t be able to get DisplayCAL to work.

    • This reply was modified 4 days, 11 hours ago by jimjim.
    • This reply was modified 4 days, 11 hours ago by jimjim.
    #29546

    MW
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    No, it’s not listed as a device, but being software I wouldn’t expect it to be.

    That’s because you are wrong, it is hardware and needs to be listed in windows devices otherwise no software can use it.

    #29547

    jimjim
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    DisplayCAL is hardware?

    #29548

    jimjim
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    If  by “it” you meant the Colormunki device, then yes. it’s listed

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