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Viewing 9 posts - 1 through 9 (of 9 total)
Home › Forums › Help and Support › doesn’t see colormunki smile
My original colormunki software stopped working and the device has been discontinued. A friend pointed me to DisplayCAL. But, it does not recognize the device.
One of the pinned messages may have explained my issue. The article says USB 3 may be the problem but it seems unlikely to me.
Because of COVID I had not used the device in a little more than a year, but it was working when I stopped using it. I’ve assumed a intervening Windows update caused it to stop working.
All of my USB ports are & were 3 and I’m using the same computer. So, if it was working with the same hardware, how could it be the USB ports?
I’m looking for ideas.
Same question 4 years ago https://hub.displaycal.net/forums/topic/colormunki-smile-not-recognized/
got to install the Argyll drivers for that device.
Although you might want to consider moving to a new device . That is an old design that has gelatin filters the degrade over time. Also I think it was only ever good for measuring old CCFL and WLED LCD’s, measurements on newer panel types is likely to be inaccurate even if the filters haven’t degraded.
Is it listed as a device in Windows settings? Do you have any Razer drivers in your system?
I don’t know what razer drivers are but to the best of my knowledge I have none
No, it’s not listed as a device, but being software I wouldn’t expect it to be.
That’s because you are wrong, it is hardware and needs to be listed in windows devices otherwise no software can use it.
DisplayCAL is hardware?
If by “it” you meant the Colormunki device, then yes. it’s listed