DisplayCal and Spyder X: Cant Install Driver

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  • #22679

    Devon17
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    I must be doing something wrong. No matter what I try, I can not get DisplayCal to show that my SpyderX instrument is connected. I’ve tried manually installing the drivers through the device manager but Windows 10 will not give me an option to overwrite the existing driver (which appears to be a useless one from Microsoft).

    This PC previously had Spyder3 software on it but I’ve uninstalled it.

    Not sure what to do. Are there any fool-proof installation guides to get DisplayCal to work with SpyderX?

    SpyderX Pro on Amazon  
    Disclosure: As an Amazon Associate I earn from qualifying purchases.

    #22703

    Florian Höch
    Administrator
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    Hi,

    have you tried to install the driver via menu “Tools” -> “Instrument”?

    #22708

    Devon17
    Participant
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    Hi Florian,

    Thanks for the reply.
    Yes. But it still does not show the instrument.

    #22745

    Florian Höch
    Administrator
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    Is it shown in device manager under Argyll libusb 1.0 devices?

    #22810

    Devon17
    Participant
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    When the instrument is plugged in, under USB Devices I only see “DataColor SpyderX”.

    #22811

    Florian Höch
    Administrator
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    Well, you’re on the wrong driver. That’s the vendor one. Use “Install Argyll instrument driver” again and attach the log.

    #22816

    Devon17
    Participant
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    Thanks. I uninstalled the Datacolor driver and was succcessful in getting DisplayCAL to work. The only problem now is that all of my whites have a blue-ish hue. Everyday pictures look fine but email and Word docs (with white backgrounds) have the blue-ish color. Not sure why but I never had this with my Spyder3. I’m not sure what to do at this point.

    #22817

    Florian Höch
    Administrator
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    Did you use a suitable measurement mode for your backlight type? (likely white LED)

    If your display has a very “cold” native whitepoint, then it will look blueish if your ambient lighting has a warmer hue. In that case, calibrate to 6500 K white.

    #22818

    Devon17
    Participant
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    Yes… I’m surrounded by LED recessed lights with a warm K value. I just tried your suggestion and it is much better. Thank you for all of the support. It is much appreciated.

    #22820

    Devon17
    Participant
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    Another issue… I tried to run DisplayCAL on my other PC and the software is locking up when it tries to write the profile. Any ideas on what would cause this?

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    #22874

    Devon17
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    I’m really hoping to get an answer on this since the computer that locks up DisplayCAL is my primary photo editing picture. Any support is greatly appreciated!

    • This reply was modified 1 week, 3 days ago by Devon17.
    #22928

    Florian Höch
    Administrator
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    Such issues are generally caused by faulty hardware (e.g. RAM).

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