Colormunki Smile Error

[Devon Wright]

After the second set of patches finishes, I encounter the error “Mcv max – min – 2.000000e+038 too small”

I’ve tried two Windows 10 64 bit systems with the same error. Something else I thought was strange, is that when measuring white point, R,G,B, and Y start in the middle no matter what the display is set to. If I change the brightness, the value changes, and the bar shifts in the direction of the corresponding change. If I stop the measurement and start it again, it resets to the middle. Changing the brightness affects the measurement, but changing R,G,B values only affect the Y measurement and not, say, red. I would attach the log, but I do not know where to find it.

[Florian Höch]

Hi,

this may sound obvious, but did you remove the cap from the instrument before attaching it to the screen?
See the ReadMe for logfiles location.

[Jared]

Same problem. There is no cap on the Colormunki Smile as far as I can tell.

[Devon Wright]

Sorry for the delay, here’s my log . And no, visibly, there isn’t a cap.

Attachments:

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[Jared]

Just gotta throw this in there because I was having the EXACT same problem. Called x-rite tech support yesterday. Mine is, in fact, straight up broken. Gonna return and try again.

[Devon Wright]

Thanks for the heads up. I’ll just return my too.

[Author]

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