Crashing, windows 10

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  • #1211

    peterbsa SourceForge
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    Once I press: Calibrate & profile, I get grey window then i press Start measurment, then window with Interactive display adjustment comes for 3 seconds and disapears.

    Please help, what can be done?

    03:20:23,777 dispcalGUI.pyw 3.0.4.3 2015-09-25T22:33:08.867399Z
    03:20:23,779 Windows 6.2.9200 (8/Server 2012)
    03:20:23,780 Python 2.7.6 (default, Nov 10 2013, 19:24:18) [MSC v.1500 32 bit (Intel)]
    03:20:23,780 wxPython 3.0.1.0.b20140104 msw (classic)
    03:20:23,781 Encoding: cp437
    03:20:23,781 File system encoding: mbcs
    03:20:23,781 Starting up…
    03:20:23,782 Audio module: pyglet 1.2.2
    03:20:23,782 C:Argyll_V1.8.2bin
    03:20:23,782 Argyll CMS 1.8.2
    03:20:23,782 Verify: ‘test.cal’ IS loaded (discrepancy 0.0%)
    03:20:23,783 Initializing GUI…
    03:20:23,783
    03:20:23,783 …ok.
    03:20:23,784 Ready.
    03:20:24,153 Setting up scripting host at 127.0.0.1:15411
    03:20:24,159 Check for application update…
    03:20:24,882 dispcalGUI is up-to-date.
    03:20:32,470 ——————————————————————————–
    03:20:32,471 Calibrate & profile
    03:20:32,481 ——————————————————————————–
    03:20:32,481 Session log: HP ZR2440w #1 2015-10-24 03-20 2.2 M-S XYZLUT+MTX.log
    03:20:32,482
    03:20:32,483 Working directory:
    03:20:32,483 c:
    03:20:32,484 users
    03:20:32,485 kriger
    03:20:32,485 appdata
    03:20:32,486 local
    03:20:32,486 temp
    03:20:32,487 dispcalGUI-rrfty8
    03:20:32,488
    03:20:32,488 Command line:
    03:20:32,489 dispcal.exe
    03:20:32,489 -v2
    03:20:32,490 -d1
    03:20:32,491 -c1
    03:20:32,491 -yl
    03:20:32,491 “-P0.5,0.5,50.0”
    03:20:32,492 -F
    03:20:32,492 -X
    03:20:32,493 “Xrite DTP94 & Hewlett Packard HP ZR2440w (GretagMacbeth i1 Pro).ccmx”
    03:20:32,493 -qm
    03:20:32,494 -t
    03:20:32,494 -g2.2
    03:20:32,495 -f1.0
    03:20:32,495 -k0
    03:20:32,496 -A4.0
    03:20:32,497 -b
    03:20:32,497 “HP ZR2440w #1 2015-10-24 03-20 2.2 M-S XYZLUT+MTX”
    03:20:32,498
    03:20:33,036 dispcalGUI: Starting interaction with subprocess
    03:20:33,063 Setting up the instrument
    03:20:34,919 dtp92: Got error NEEDS_OFFSET_DRIFT_CAL on instrument reset – being
    03:20:34,921 ignored.dtp92: Got error NEEDS_OFFSET_DRIFT_CAL on instrument reset – being
    03:20:34,922 ignored.dispcal:
    03:20:34,924 Error – new_disprd() failed with ‘Instrument Access Failed’
    03:20:34,925
    03:20:35,017 dispcalGUI: Reached EOF (OK)
    03:20:35,018 …aborted.
    03:22:17,401 ——————————————————————————–
    03:22:17,404 Verify calibration
    03:22:17,410 ——————————————————————————–
    03:22:17,412 Working directory:
    03:22:17,415 c:
    03:22:17,416 users
    03:22:17,417 kriger
    03:22:17,418 appdata
    03:22:17,419 local
    03:22:17,419 temp
    03:22:17,420 dispcalGUI-8fk52i
    03:22:17,421
    03:22:17,422 Command line:
    03:22:17,423 dispcal.exe
    03:22:17,423 -v2
    03:22:17,424 -d1
    03:22:17,425 -c1
    03:22:17,426 -yl
    03:22:17,426 “-P0.5,0.5,50.0”
    03:22:17,427 -F
    03:22:17,428 -X
    03:22:17,428 “Xrite DTP94 & Hewlett Packard HP ZR2440w (GretagMacbeth i1 Pro).ccmx”
    03:22:17,430 -t
    03:22:17,430 -g2.2
    03:22:17,431 -f1.0
    03:22:17,432 -k0
    03:22:17,432 -A4.0
    03:22:17,433 -b
    03:22:17,435 -z
    03:22:17,435
    03:22:17,978 dispcalGUI: Starting interaction with subprocess
    03:22:17,982 Setting up the instrument
    03:22:19,830 dtp92: Got error NEEDS_OFFSET_DRIFT_CAL on instrument reset – being
    03:22:19,832 ignored.dtp92: Got error NEEDS_OFFSET_DRIFT_CAL on instrument reset – being
    03:22:19,834 ignored.dispcal:
    03:22:19,835 Error – new_disprd() failed with ‘Instrument Access Failed’
    03:22:19,837
    03:22:19,936 dispcalGUI: Reached EOF (OK)
    03:22:19,939 …aborted.
    03:30:33,625 ——————————————————————————–
    03:30:33,626 Calibrate & profile
    03:30:33,627
    03:30:33,632 ——————————————————————————–
    03:30:33,633 Session log: HP ZR2440w #1 2015-10-24 03-30 2.2 M-S XYZLUT+MTX.log
    03:30:33,633
    03:30:33,635 Working directory:
    03:30:33,635 c:
    03:30:33,636 users
    03:30:33,637 kriger
    03:30:33,637 appdata
    03:30:33,638 local
    03:30:33,638 temp
    03:30:33,639 dispcalGUI-rnkjbh
    03:30:33,640
    03:30:33,640 Command line:
    03:30:33,641 dispcal.exe
    03:30:33,641 -v2
    03:30:33,642 -d1
    03:30:33,642 -c1
    03:30:33,643 -yl
    03:30:33,643 “-P0.5,0.5,50.0”
    03:30:33,644 -F
    03:30:33,644 -X
    03:30:33,645 “Xrite DTP94 & Hewlett Packard HP ZR2440w (GretagMacbeth i1 Pro).ccmx”
    03:30:33,645 -qm
    03:30:33,646 -t
    03:30:33,646 -g2.2
    03:30:33,647 -f1.0
    03:30:33,647 -k0
    03:30:33,648 -A4.0
    03:30:33,648 -b
    03:30:33,649 “HP ZR2440w #1 2015-10-24 03-30 2.2 M-S XYZLUT+MTX”
    03:30:33,649
    03:30:34,128 dispcalGUI: Starting interaction with subprocess
    03:30:34,132 Setting up the instrument
    03:30:35,941 dtp92: Got error NEEDS_OFFSET_DRIFT_CAL on instrument reset – being
    03:30:35,942 ignored.dtp92: Got error NEEDS_OFFSET_DRIFT_CAL on instrument reset – being
    03:30:35,944 ignored.dispcal:
    03:30:35,945 Error – new_disprd() failed with ‘Instrument Access Failed’
    03:30:35,947
    03:30:36,038 dispcalGUI: Reached EOF (OK)
    03:30:36,039 …aborted.

    #1212

    tony359 SourceForge
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    Florian will chime in with much more useful information but I can see a “instrument access failed” error. Is that a brand new install of windows 10 or an upgrade? How does your probe show under device manager? On my W10 it shows as HID-compliant vendor-defined device and USB input device.
    Do you use HCFR as well, does the probe work under that?
    Thanks

    #1213

    peterbsa SourceForge
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    brand new Windows

    • This reply was modified on 2015-10-24 12:20:24 by peterbsa.
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    #1216

    Florian Höch
    Administrator
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    The instrument driver looks to be correctly installed.

    dtp92: Got error NEEDS_OFFSET_DRIFT_CAL on instrument reset – being ignored

    Not sure, but this seems like an instrument issue. If I read the code in Argyll’s dtp92.c correctly, the instrument should still work though (thus the “being ignored” part of the message).

    Please enable Argyll CMS debug output in the “Options” menu and attach a debug log.

    #1217

    peterbsa SourceForge
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    my logs

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    #1219

    Florian Höch
    Administrator
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    Thanks. I’ve asked Graeme for help, and this seems to be an actual hardware failure, the instrument EEPROM may have faded over time. It’s possibly not a good idea to trust the instrument readings anymore. You may want to look into replacing it in the long run.

    #1220

    peterbsa SourceForge
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    Do you mean the calibrator itself?
    Is there a way to enable it and run with the software?

    #1221

    Florian Höch
    Administrator
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    Do you mean the calibrator itself?

    Yes, the firmware appears to be faulty.

    Is there a way to enable it and run with the software?

    You can try the attached executables (make a copy of your Argyll_1.8.x directory and overwrite the executables in the ‘bin’ folder with the ones in the archive, then use “Locate Argyll CMS executables…” in the “File” menu in dispcalGUI to select them), but note that the instrument readings will probably be compromised due to the firmware fault.

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    #1223

    peterbsa SourceForge
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    Is there a chance that the firmware can be fixed in the future?

    #1224

    Florian Höch
    Administrator
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    You’d have to send the instrument in to X-Rite.

    #1225

    peterbsa SourceForge
    Member
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    Ok… too bad

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