Instrument Access Failed

[A Foster]

I bought a used i1display (EODIS3-XR) manufactured in 2012 and I can’t seem to get it to work with anything. Calibrating on a dell xps laptop with and a BenQ SW271 monitor. I’d prefer to use DisplayCAL as I’ve heard great things but I’ve also tried the x-rite software, the BenQ software, and the Dell Premier Color software.

The log produces this error when I try to calibrate in DisplayCAL:

21:03:53,720 Calibrate & profile
21:03:54,851 Detecting output levels range…
21:03:54,857 ——————————————————————————–
21:03:54,858 Session log: 0_16
21:03:54,858
21:03:54,859 Working directory:
21:03:54,859 c:\
21:03:54,861 users\
21:03:54,861 diane6\
21:03:54,862 appdata\
21:03:54,862 local\
21:03:54,864 temp\
21:03:54,865 DisplayCAL-wqzqrv\
21:03:54,865
21:03:54,865 Command line:
21:03:54,865 C:\Users\diane6\AppData\Roaming\DisplayCAL\dl\Argyll_V2.1.1\bin\dispread.exe
21:03:54,865 -v
21:03:54,867 -k
21:03:54,867 “C:\Program Files (x86)\DisplayCAL\linear.cal”
21:03:54,868 -d1
21:03:54,868 -c1
21:03:54,868 -yn
21:03:54,868 “-P0.500156396622,0.500329597891,1.0”
21:03:54,868 0_16
21:03:54,871
21:03:55,239 DisplayCAL: Starting interaction with subprocess
21:03:59,056 Number of patches = 3
21:03:59,066 Setting up the instrument
21:03:59,177 i1d3: Unknown lock code. Please contact ArgyllCMS for help
21:03:59,178 i1d3: Unknown lock code. Please contact ArgyllCMS for help
21:03:59,178 dispread: Error – new_disprd failed with ‘Instrument Access Failed’
21:03:59,180
21:03:59,286 DisplayCAL: Reached EOF (OK)
21:03:59,288 …aborted.

Currently at full hair pulling out of head phase and about to level up to throwing things

Many thanks in advance

Calibrite Display Pro HL on Amazon  
Disclosure: As an Amazon Associate I earn from qualifying purchases.

[Florian Höch]

i1d3: Unknown lock code. Please contact ArgyllCMS for help

It seems unlikely that a device manufactured in 2012 could have a yet unknown lock code. Does the device work with the vendor software? If not, it may actually be defective (firmware?).

[A Foster]

Agreed. No it’s not fully working with i1profiler. It says it’s connected, but not ready.  Windows recognizes it as a device and seems to install the correct driver, but when it comes to actually trying to calibrate, nothing.

Also, amazing reply turnaround. Thank you.

[Author]

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