GUI not showing up

[Kristof Rosu]

Hello,

I decided to try Displaycal for the first time. However, when I try to launch the ui remains hidden. I hear the startup sound, it appears on the taskbar but I can’t get to the ui. I’m running windows 10 64bit, and two monitors (one is the laptop’s screen).

Has anyone experienced this?

Thanks!
Kristóf

[Florian Höch]

Hi,

this may seem obvious, but have you checked both monitors (is one of them switched off)? Otherwise attach logfiles please (see documentation).

[Kristof Rosu]

Hello,

Sorry for the late reply. I checked both monitors, tried with just one, running as administrator, compatibility modes, etc. This is the only logfile I get, then it just hangs until I kill it:

2016-05-08 15:57:43,917 ================================================================================
2016-05-08 15:57:43,917 DisplayCAL.exe 3.1.3.1 2016-04-11T11:18:34.685Z
2016-05-08 15:57:43,917 Windows 10 Home x86_64
2016-05-08 15:57:43,917 Python 2.7.10 (default, May 23 2015, 09:40:32) [MSC v.1500 32 bit (Intel)]
2016-05-08 15:57:43,917 wxPython 3.0.1.1 msw (classic)
2016-05-08 15:57:43,917 Encoding: cp850
2016-05-08 15:57:43,917 File system encoding: mbcs
2016-05-08 15:57:44,930 Connection to 127.0.0.1:15411 failed: [Errno 10061] No connection could be made because the target machine actively refused it
2016-05-08 15:57:45,315 Starting up...
2016-05-08 15:57:45,469 Audio module: pyglet 1.2.2

Kristóf

[Florian Höch]

It’s hanging while trying to access the videoLUTs. You can get it to start up by using Windows task manager to end the ‘dispcal.exe’ (not DisplayCAL) or ‘dispwin.exe’ process, but this won’t fix the underlying problem which is possibly a graphics card driver incompatibility or bug. What kind of graphics card are you using?

[Kristof Rosu]

I use an optimus notebook (Intel HD 4600 + GTX 980M), all with latest drivers. I don’t have a dispcal.exe or dispwin.exe process, only the DisplayCAL.exe.

Kristóf

[Kristof Rosu]

Quick update on this: I let it stay in the background (completely unresponsive) for about 4 hours and suddenly the ui showed up.  Still doesn’t work after a restart (but I’ll leave it and I guess it will eventually start).

[Florian Höch]

I don’t have a dispcal.exe or dispwin.exe process, only the DisplayCAL.exe

Under Windows 10, you have to click “More details” on the task manager window and then the small arrow next to DisplayCAL.exe to see sub-processes. They might also be shown under “Background processes”.

• This reply was modified 7 years, 11 months ago by Florian Höch.

[Kristof Rosu]

I know 🙂  I even checked with process explorer. I only get the ‘creative_audio_engine_cleanup’, killing it doesn’t do anything though.

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[Florian Höch]

🙂

Alright, in that case it’s probably OpenAL-related, although it’s weird that the startup sound is playing. You can try the 0install version instead, that one doesn’t come with the OpenAL wrapper. Not sure if it’ll make a difference though.

[Kristof Rosu]

It didn’t 🙁 However, now it starts up in 0.5-1 hrs which is okay. I don’t want to calibrate too often.

Kristóf

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