error-new_disprd() failed with 'instrument access '

[hasteveha]

I’m running Windows 10, and using the i1 display pro. The calibrator is installed, and working, even iProfiler was working and calibrated the monitor. When I run calibrate and profile from displaycal 3.14, I get that msg. Anyone have any thoughts? I’ve uninstalled and reinstalled both iprofiler and displaycal 3.

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[Florian Höch]

Hi,

If X-Rite Device Service is running, try stopping it. If it still doesn’t work, please attach logfiles, thanks (menu “Tools”, “Show log”, click “Create compressed archive…”).

[hasteveha]

Thanks for your help, I’ve attached the log.

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[Florian Höch]

Is the i1 Profiler tray icon still running? If so, then it needs to be closed as it may grab the instrument and block access.

[hasteveha]

no, the i1 profiler tray icon is not running.

[Florian Höch]

Anything else interfering? 3rd party firewalls and virus scanners come to mind.

[Author]

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