Windows 10 1903 – Cannot install profile

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  • #18455

    Francisco Garcia
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    Hi… I had a crash in Thinkpad X1 Yoga and reinstalled everything going to 1903 after upgrading from 1809. Now, the problem I have is after calibrating, when I try to install a profile I get the following error: The Profile could not be installed/activated.

    DisplayCal log follows:

    10:21:02,224 DisplayCAL.exe 3.8.2.0 2019-06-09T15:25:45.23Z
    10:21:02,233 Windows 10 Enterprise Version 1903 Build 18362.175 x86_64
    10:21:02,233 Python 2.7.16 (v2.7.16:413a49145e, Mar 4 2019, 01:30:55) [MSC v.1500 32 bit ↲
    ↳ (Intel)]
    10:21:02,233 CA file C:\Program Files (x86)\DisplayCAL\cacert.pem
    10:21:02,233 Faulthandler 3.2
    10:21:02,561 Imported existing <module ‘comtypes.gen’ from ‘C:\Program Files ↲
    ↳ (x86)\DisplayCAL\lib\library.zip\comtypes\gen\__init__.pyc’>
    10:21:02,565 Using writeable comtypes cache directory: ↲
    ↳ ‘c:\users\juanfr~1\appdata\local\temp\comtypes_cache\DisplayCAL-27’
    10:21:02,572 wxPython 4.0.6 msw (phoenix) wxWidgets 3.0.5
    10:21:02,573 Encoding: cp437
    10:21:02,573 File system encoding: mbcs
    10:21:02,808 Starting up…
    10:21:03,029 Audio module: pyglet 1.2.2
    10:21:04,835 Enumerating display devices and communication ports…
    10:21:04,838 C:\Users\JUANFRANCISCOGarcia\AppData\Roaming\DisplayCAL\dl\Argyll_V2.1.1\bin
    10:21:05,861 ArgyllCMS 2.1.1
    10:21:05,862 Argyll has virtual display support
    10:21:05,864 …ok.
    10:21:05,953 Checking video card gamma table access for display 1…
    10:21:06,088 Dispwin: Error – We don’t have access to the VideoLUT
    10:21:06,226 Dispwin: Error – We don’t have access to the VideoLUT for clearing
    10:21:06,365 Dispwin: Error – We don’t have access to the VideoLUT for loading
    10:21:06,505 Dispwin: Error – We don’t have access to the VideoLUT for clearing
    10:21:06,505 …failed!
    10:21:06,506 Initializing GUI…
    10:21:07,236
    10:21:10,072 …ok.
    10:21:10,076 Ready.
    10:21:10,332 Setting up scripting host at 127.0.0.1:15411
    10:21:10,517 Check for application update…
    10:21:11,017 DisplayCAL is up-to-date.
    10:21:11,433 ArgyllCMS is up-to-date.
    10:21:23,881 Loading calibration curves from file…
    10:21:23,881 C:\Users\JUANFRANCISCOGarcia\AppData\Roaming\DisplayCAL\storage\B140HAN01.8 ↲
    ↳ #1 2019-06-15 15-50 D6500 2.2 S XYZLUT+MTX\B140HAN01.8 #1 2019-06-15 15-50 ↲
    ↳ D6500 2.2 S XYZLUT+MTX.icm
    10:21:24,012 Dispwin: Error – We don’t have access to the VideoLUT for clearing
    10:21:24,012 About to open dispwin object on the display
    10:21:24,013 …failed!
    10:21:24,042 DisplayCAL-apply-profiles getcfg profile.load_on_login returned ↲
    ↳ profile.load_on_login = 1
    10:21:26,743 ——————————————————————————–
    10:21:26,743 Install profile
    10:21:26,822 ——————————————————————————–
    10:21:26,822 Session log: B140HAN01.8 #1 2019-06-15 15-50 D6500 2.2 S XYZLUT+MTX
    10:21:26,822
    10:21:26,823 Working directory:
    10:21:26,823 c:\
    10:21:26,825 users\
    10:21:26,825 juanfr~1\
    10:21:26,825 appdata\
    10:21:26,826 local\
    10:21:26,826 temp\
    10:21:26,828 DisplayCAL-9guwdd\
    10:21:26,828
    10:21:26,828 Command line:
    10:21:26,829 C:\Users\JUANFRANCISCOGarcia\AppData\Roaming\DisplayCAL\dl\Argyll_V2.1.1\b ↲
    ↳ in\dispwin.exe
    10:21:26,832 -v
    10:21:26,832 -d1
    10:21:26,832 -c
    10:21:26,834 -I
    10:21:26,835 “B140HAN01.8 #1 2019-06-15 15-50 D6500 2.2 S XYZLUT+MTX.icm”
    10:21:26,835
    10:21:27,002 About to open dispwin object on the display
    10:21:27,003 Dispwin: Error – We don’t have access to the VideoLUT for clearing
    10:21:27,048 The profile could not be installed/activated.

    Now, I have tried disabling Fast startup, and the WindowsColorSystem-Calibration Loader tasks, but I keep getting the same error. My Laptop has Intel 520 Graphics, and I already tried with Lenovo and Intel drivers (Intel is newer), but still I have the same issue.

    In the Profile Loader I keep getting the “-” in the systray icon. Checking the logs this is what I see:

    2019-06-30 10:17:35,671 DisplayCAL-apply-profiles.exe 3.8.2.0 2019-06-09T15:25:45.23Z
    2019-06-30 10:17:35,680 Windows 10 Enterprise Version 1903 Build 18362.175 x86_64
    2019-06-30 10:17:35,680 Python 2.7.16 (v2.7.16:413a49145e, Mar 4 2019, 01:30:55) [MSC v.1500 32 bit (Intel)]
    2019-06-30 10:17:35,680 CA file C:\Program Files (x86)\DisplayCAL\cacert.pem
    2019-06-30 10:17:35,684 Faulthandler 3.2
    2019-06-30 10:17:36,148 Imported existing <module ‘comtypes.gen’ from ‘C:\Program Files (x86)\DisplayCAL\lib\library.zip\comtypes\gen\__init__.pyc’>
    2019-06-30 10:17:36,153 Using writeable comtypes cache directory: ‘c:\users\juanfr~1\appdata\local\temp\comtypes_cache\DisplayCAL-apply-profiles-27’
    2019-06-30 10:17:36,161 wxPython 4.0.6 msw (phoenix) wxWidgets 3.0.5
    2019-06-30 10:17:36,161 Encoding: cp437
    2019-06-30 10:17:36,161 File system encoding: mbcs
    2019-06-30 10:17:36,194 Installing SIGINT handler
    2019-06-30 10:17:36,273 Setting up scripting host at 127.0.0.1:50487
    2019-06-30 10:17:36,276 C:\Program Files (x86)\DisplayCAL\lib\library.zip\DisplayCAL\profile_loader.py:1926: Warning: Registry access failed: [Windows Error 5] Access is denied: SYSTEM\CurrentControlSet\Control\GraphicsDrivers\Configuration
    2019-06-30 10:17:36,276 ——————————————————————————–
    2019-06-30 10:17:36,278 Enumerating display adapters and devices:
    2019-06-30 10:17:36,279
    2019-06-30 10:17:36,405 Buggy video driver detected: Intel(R) HD Graphics 520. Gamma ramp hack activated.
    2019-06-30 10:17:36,576 Intel(R) HD Graphics 520
    2019-06-30 10:17:36,576 |- 1. Wide viewing angle & High density FlexView Display 1920×1080 @ 0, 0, 1920×1080 [PRIMARY]
    2019-06-30 10:17:36,585 Caching implicit linear gamma ramps for profile sRGB IEC61966-2.1 (sRGB Color Space Profile.icm)
    2019-06-30 10:17:36,586 Detected DisplayCAL. Calibration loading disabled.
    2019-06-30 10:17:42,924 No longer detecting DisplayCAL. Calibration loading enabled.
    2019-06-30 10:17:49,098 Detected DisplayCAL. Calibration loading disabled.
    2019-06-30 10:17:57,717 Scripting client 127.0.0.1:50499 connected
    2019-06-30 10:17:57,719 Received scripting request from 127.0.0.1:50499: getappname
    2019-06-30 10:17:57,719 Received scripting request from 127.0.0.1:50499: getcfg profile.load_on_login
    2019-06-30 10:17:57,720 Scripting client 127.0.0.1:50499 disconnected
    2019-06-30 10:18:49,651 No longer detecting DisplayCAL. Calibration loading enabled.
    2019-06-30 10:21:03,269 Detected DisplayCAL. Calibration loading disabled.
    2019-06-30 10:21:24,040 Scripting client 127.0.0.1:50544 connected
    2019-06-30 10:21:24,042 Received scripting request from 127.0.0.1:50544: getappname
    2019-06-30 10:21:24,042 Received scripting request from 127.0.0.1:50544: getcfg profile.load_on_login
    2019-06-30 10:21:24,042 Scripting client 127.0.0.1:50544 disconnected
    2019-06-30 10:22:19,082 No longer detecting DisplayCAL. Calibration loading enabled.
    2019-06-30 10:22:44,036 Detected DisplayCAL. Calibration loading disabled.
    2019-06-30 10:22:52,917 Scripting client 127.0.0.1:50567 connected
    2019-06-30 10:22:52,917 Received scripting request from 127.0.0.1:50567: getappname
    2019-06-30 10:22:52,918 Received scripting request from 127.0.0.1:50567: getcfg profile.load_on_login
    2019-06-30 10:22:52,918 Scripting client 127.0.0.1:50567 disconnected
    2019-06-30 10:23:17,549 No longer detecting DisplayCAL. Calibration loading enabled.

    Also,  in Windows Color Management I can not see the profile I created with DisplayCal, I guess is because in the first place DisplayCal can not install the profile.

    Any guidance to fix this would be appreciated. Thanks!

    #18470

    Florian Höch
    Administrator
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